We accept returns and exchanges of purchased products.
Please see the following for details.

<<Returns and exchanges due to customer convenience>>
For returns due to personal reasons, please contact our customer support within one week of receiving the product.
*In the case of exchanges, please note that the item you wish to exchange may be out of stock at the time of contact.
*The store will only cover the re-shipping fee for an exchange once. For subsequent exchanges, we will ship the item by cash on delivery, and you will be responsible for the shipping fee and handling fee (600 yen).

[To] info@u-collection.com (customer support email address)
[Subject] Return or exchange (please specify your desired response)
[Required fields]
・Order number ・Purchase date ・Name ・Postal code ・Address ・Telephone number ・Product code ・Product name *We would appreciate it if you could reply with the contents of the "Order Confirmation Email."

We do not accept returns or exchanges in the following cases:

* More than one week has passed since delivery * Products that have been used even once * Products that have been damaged or soiled by the customer * Products with tags removed or accessories missing * Products that have been altered, washed, cleaned, altered, or otherwise altered from the condition they were in when delivered * Products whose box has been damaged or discarded * Any other cases in which the store determines that the product cannot be returned or exchanged

When returning or exchanging an item, you will be responsible for the shipping costs to send the item to our store (shipping prepaid).
In the case of an exchange, the store will cover the shipping costs for returning the item.

Shipping and handling fees required for returning and re-sending the product will be borne by us in the case of an initial defect, but will be borne by the customer in the case of returns and exchanges due to other reasons.

〒270-0104
Logiport Nagareyama B Building 3F, 66-1 Mori Logistics Park 4-chome, Nagareyama City, Chiba Prefecture
Ueni Trading Logistics Center Co., Ltd. Returns and Exchanges Department
TEL: 0120-119-936

*Please note that the address on the delivery note is different from the return address.
*Returning by mail, letter pack, etc. may result in the item not being delivered or getting lost, so please be sure to return the item by insured delivery service.
*Please note that we cannot accept returns or exchanges if the product shows significant signs of use.

We only accept refunds via bank transfer .
Refunds via registered cash mail are not available.
This is due to the risk of loss or misdelivery during delivery, the need to protect personal information, and the difficulty of checking delivery status.
We apologize for any inconvenience this may cause.