▼About warranty ▼ Belt adjustment ▼ About repairs and maintenance
U-collection products come with a U-collection store warranty.
The warranty period and contents are subject to the warranty regulations of each manufacturer.
If an internal malfunction or breakdown occurs in the watch under normal use within the warranty period, we will repair or adjust it free of charge.
After inspection and assessment at our service center, we may provide an estimate for paid repairs or request repairs from the manufacturer.
*If it becomes necessary to request repairs from the brand manufacturer, we may have to provide a quote (for a fee) or refuse to perform repairs at all, depending on the brand's regulations.
■ Parts covered by the store warranty
- For quartz watches, battery replacement will be free of charge within three months of purchase.
・For battery replacement, even if you bring your watch to GINZA U-collection, we will keep it and return it to you at a later date.
- The warranty does not cover consumables such as leather straps, small scratches on cases and bracelets, dirt, broken glass, changes to the exterior, or water ingress.
■Store warranty details
Repairs and adjustments are the general rule.
Please note that during repairs, we may use some replacement parts such as the glass, case, dial, hands, and band.
■Conditions for receiving store warranty
If you purchased in-store at the GINZA U-collection store:
If an international warranty is included, please attach the international warranty and sales receipt.
If you purchased from the official online store:
If an international warranty is included, please attach the international warranty and the delivery note or email showing your order number.
■ Store warranty not applicable
Please note that even during the warranty period, repairs will be charged in the following cases.
・Incorrect use, repairs or modifications made by the customer ・When the international warranty, store warranty or equivalent is not presented ・When the product has broken down or been damaged due to a natural disaster, fire or accident ・When the product has been accepted for repair under warranty but the repair company determines that it is no longer covered by the warranty
For products purchased at the U-collection official online shop, we will adjust the belt free of charge within three months of purchase.
If it exceeds 3 months, a fee will be charged.
Please refer to the "Watch User Guide" included with your purchase and contact us in advance using the inquiry form below.
Please send the watch directly to the Ueni Trade Service Center listed below.
Within 3 months of purchase, we offer free adjustments, accept cash on delivery, and cover return shipping costs.
If more than three months have passed since purchase, you will be responsible for any adjustment fees and shipping/return fees.
You can also bring your watch to U-collection's GINZA U-collection.
However, even if you bring it to the U-collection GINZA U-collection, depending on the product, we may have to hold it and give it to you at a later date. When bringing it in, please refer to the conditions for receiving the store warranty.
■ How to request
After checking the product, please contact us using the inquiry form to let us know your desired size.
Please include your order number, name and desired size.
Please see below for how to measure the size you want.
Please note that we cannot accept returns after the belt has been adjusted.
■How to measure your desired size
Wrap a thin strip of paper around your wrist and measure its length.
We will adjust it with a margin of around +5 mm.
■ Belt adjustment Shipping address
Ueni Trade Service Center Co., Ltd. 2nd floor, Sakai Kaikan, 1-6-13 Ikenohata, Taito-ku, Tokyo 110-0008
TEL 03-5842-1159
FAX: 03-5815-8202
*Please refrain from bringing any items when visiting our office.
■Caution
The removed pieces will be sent together with the item.
Returns are not accepted after the belt has been adjusted, except in the case of initial defects.
There is an additional charge for adding frames, so please contact us for more information.
Some products are not eligible.
[About repairs and maintenance]
The Ueni Trade Service Center has more than 10 first-class watch repair technicians and 20 other qualified expert staff members, providing reliable technology that allows you to trust your precious watch to us.
For repair inquiries, please contact us here.
For more information about the Ueni Trade Service Centre, please click here .
