member

Add LINE friends to get 3% off coupon

Interest-free shopping loan campaign up to 60 installments!

Free shipping nationwide on all items

Make a reservation to try on a product and come to the store to receive a free beer from around the world

Register as a member and receive a 500 yen coupon

There is a possibility of delays due to weather or the delivery company's situation.

Payment


The following payment methods are available in our shopping store:

Credit card

[VISA/MASTER/JCB]
Credit card payments will be processed once the product has been shipped.

Number of installments possible [lump sum/3/6/12/24 installments/revolving payment]
Please note that you may not be able to use the installment plan depending on your credit card situation.
The date and time of withdrawal will vary depending on the closing date and contract details of your credit card. Please contact your credit card company directly.

Bank transfer

1) Select "Bank Transfer" and complete your order.

2) Once your order is confirmed, it will be shipped within 7 days after payment is received.
We apologize for the inconvenience, but please make the transfer to the address below.
======================
Financial institution: Mitsubishi UFJ Bank Branch name: Kikyou Branch Regular deposit: 1701433
Account name: Ueniboueki Timepiece (Ka ======================================================
*Please be careful with the amount. If you overpay, the amount will be refunded minus the bank transfer fee.
*We do not send transfer slips.
*Fee charges will be borne by the customer.
*If the name of the person placing the order and the name of the person making the transfer are different, we will not be able to confirm the payment, so please be sure to contact us.

3) Once your payment has been confirmed, the item will be shipped to you.
*You will be notified by email once your order has been shipped.

Cash on delivery

A prescribed fee will be charged for your payment.
Cash on delivery is available for orders up to 300,000 yen.
Purchase price (tax included) commission
¥1 ¥9,998 ¥330
¥9,999 ¥29,998 ¥440
¥29,999 ¥99,998 ¥660
¥99,999 ¥299,999 ¥1,100

PayPay

You can order using PayPay (online payment).
Once you confirm your order, the PayPay app will automatically launch and display your payment details.
After confirming the payment details, press the "Pay" button to make the payment from your PayPay balance.

Amazon Payments

Our store accepts payment via Amazon account (Amazon Login & Payment).
However, payment can only be made by credit card.
Also, the return process will be different from usual, so please be sure to check the Amazon Payments details below.


  • What is Amazon Payments?
You can make purchases using the shipping address information (address book) and credit card information registered with Amazon.co.jp.
This is a payment method that can be done simply by clicking the "Pay with Amazon Account" button on the checkout screen, logging in with the email address and password registered to Amazon.co.jp, and selecting the shipping address and credit card information.

・How to use ①When placing an order, the "Pay with Amazon account" button will appear on the cart screen. Click it and log in with your Amazon account.
Select your payment card and shipping address.
*Due to the Amazon Payment system, your name may not be converted correctly.
In addition, the shipping address will be reflected as the shipping address you most recently used in your Amazon account. Please be sure to check the shipping address before making your purchase.

③Confirm your order.


・About order emails
If you pay with Amazon Payments, you will receive an order email from Amazon.co.jp in addition to the regular order email. Please note this in advance.
[Email via Amazon.co.jp]
1. Order confirmation email (Subject: U-Collection: Confirmation of Amazon Pay usage)
2. Sales invoice confirmation email (Subject: U-Collection: Amazon Pay invoice details)


・Notes
Not compatible with Amazon points or coupons. Even if you shop at our store, you will not be able to use or accumulate Amazon points or coupons.
If you pay with Amazon Payments, you cannot select "multiple deliveries" for the delivery address.
If you pay with Amazon Payments, payment can only be made by credit card.
Cash on delivery and bank transfer are not available. (If you wish to pay by cash on delivery or bank transfer, please select the regular "purchase procedure.")


・About exchanges
If you paid with Amazon Payments, there are restrictions on changing or amending the credit card billing amount, so as a general rule, it is not possible to perform an exchange.
Therefore, if you would like to exchange your item for another product, we ask that you please [return] and [reorder] the item.
Please check the "Exchange and Return Policy" below and contact us.


・Refunds
If you paid with Amazon Payments, the refund will be processed via Amazon.
We will refund the amount to your credit card after deducting the fee set by our company.

*Please note that depending on the timing, you may be charged once and then refunded by Amazon via your credit card company the following month, or the refund amount may be deducted from your Amazon bill the following month.
*For return conditions and customer costs when returning items, please see the "Return and Exchange Guidelines" below.

  

dPayment

Earn and use d points according to the amount you pay! It's a simple, convenient, and great value service from Docomo.
Payment methods include the convenient combined payment with your telephone bill and credit card payment, so even those who are not Docomo users can use this service.

For more information, please check the NTT Docomo website.

SoftBank One-Stop Payment

If you are a SoftBank mobile phone customer, you can pay for purchases made on your smartphone, computer, etc. together with your monthly mobile phone bill.

au Easy Payment

au Easy Payment is a service that allows you to pay for content and shopping purchased on your smartphone, PC, etc. using your au ID.
If you have an au ID, you can use it easily. It's a safe payment service provided by KDDI.

Shopping Loan

This is a payment method that allows you to pay for products online in installments even if you do not have a credit card.
Click here for more details.

Rakuten Pay

Rakuten Pay is a service that allows registered Rakuten members to make online payments easily, safely, and profitably on sites other than those of the Rakuten Group. With Rakuten Pay, you can make payments smoothly using the credit card information you normally use, and you can also use and accumulate your Rakuten points.

Rakuten Pay

Click the "Pay with Rakuten ID" button on the order confirmation screen and complete the payment procedure on the Rakuten membership page. To use Rakuten Pay, you must register your credit card with your Rakuten membership information.

For your Rakuten Pay usage history and Rakuten Points used, please check the automated email sent by Rakuten or your Rakuten Pay usage history .

Convenience store payment

Convenience store payment is a payment service that allows customers to pay for products ordered on e-commerce sites at major convenience stores across the country.

commission ¥430

Pay Later

  • No credit card or prior registration required.
  • Just enter your email address and mobile number and shop now.
  • No matter how many times you shop in a month, you can pay in one lump sum the following month.
  • Payment can be made by the 10th of the following month via convenience store payment, bank transfer or direct debit.

In addition, if you verify your identity using the Paidy app, you can take advantage of convenient features such as the option to pay in three installments with no fees* and set a budget to prevent overspending.
*Only bank transfers and direct debits are free.
**Only available for purchases of 3,000 yen or more per transaction

Store payment

You can pay at the U-collection GINZA U-collection store.
After receiving your order, we will contact you by email when the item you ordered arrives at the store.
Once you receive an email confirming your reservation, please come to the store, pay in person, and pick up your item.

About Shipping

Shipping carrier: Yamato Transport. Please note that we cannot accept requests to change the shipping carrier due to customer reasons.

Delivery is free nationwide.

・Product delivery time The estimated shipping time is within 1 to 3 business days after payment is confirmed, excluding Saturdays, Sundays and holidays.

You can specify your preferred delivery time from the following options.
[Morning / 2 PM - 4 PM / 4 PM - 6 PM / 6 PM - 8 PM / 7 PM - 9 PM]

[Next-day delivery available in the following areas]
Tohoku: Iwate, Miyagi, Yamagata, Fukushima Koshinetsu: Niigata, Nagano, Yamanashi Kanto: Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma Hokuriku: Toyama, Ishikawa, Fukui Tokai: Aichi, Gifu, Shizuoka, Mie Kansai: Osaka, Hyogo, Kyoto, Shiga, Nara, Wakayama

*You cannot specify the delivery date.
*Due to Yamato Transport's regulations, you may not be able to choose a delivery time slot in some areas.
*Please note that during gift-giving seasons such as O-chugen (mid-year gift-giving) and O-seibo (year-end gift-giving), shipments may be delayed due to high volume.
*We do not ship internationally.

Due to circumstances beyond our control, such as those of the delivery company, traffic conditions, or weather, there may be delays in the delivery of your package.
For information regarding the delivery status of your package after it has been shipped, please contact the delivery company directly.
If you are not home when your order is delivered, please check the "Delivery Attempt Notice" and request redelivery from the delivery company.

About the pick-up service

Pick up at U-collection GINZA U-collection Store

Free Shipping

You can pick up your ordered items at U-collection GINZA U-collection.

If you choose to pick up your order in store, payment will be made in-store at the U-collection GINZA U-collection.
We accept cash, credit cards, PayPay and shopping loans at our stores.

After receiving your order, we will contact you by email when the item you ordered arrives at the store.
Once you receive an email confirming your reservation, please come to the store, pay in person, and pick up your item.

About international shipping

For more information about international shipping, please see here .

About points

The points service will end on August 31, 2022.

About the email newsletter

If you register for our email newsletter, we will send you special offers to your registered email address.

About coupons

Please select the coupon you want to use on the checkout screen.
If you received a coupon code via email newsletter, LINE, etc., please enter the coupon code on the order process screen and select it.

  • Coupons may have valid periods and conditions.
  • Please note that points will be calculated and awarded based on the price after the coupon is used.

About Membership Registration

Membership registration is free.
Once you have completed your registration, we will send the details to your registered email address.
By registering, you will receive points when you make a purchase. You will also receive email newsletters with information about new products and special offers.

Register here

Returns and Exchanges

We accept returns and exchanges of purchased products.
Please check here for information on returns and exchanges.

Precautions before use

Please inspect the product.

When you receive the product, please inspect it first.
・The product you purchased matches the product delivered. ・It is a good product (no scratches or other defects).
For more information, please see our Returns and Exchanges Policy .

In case of defective products

・We inspect all items thoroughly before shipping, but if there are any defects during inspection, please contact our customer support within 7 days of delivery. We will respond immediately. In addition, we will cover the shipping costs for returns (cash on delivery).
*If you do not contact us within 7 days of receiving the product, we will assume that there was no defect when we inspected the product after receiving it, and we will refuse to accept returns or exchanges. Thank you for your understanding.
*During long holidays (such as the New Year holidays), we will check the date and time of receipt of your order and the date and time of receipt of your email.
We also accept returns for defective products.
Once we receive your returned item, we will inspect it and begin processing your refund.

Regarding refunds

<In the case of credit card>
We will cancel the credit card charge. If the charge is confirmed, the card company will offset or refund the amount the following month. For more information, please contact your card company.

<Bank transfer and cash on delivery>
We will transfer the funds to your designated account. Please note that the funds will be transferred to your designated account approximately 7 business days after the account confirmation is complete. Once the transfer to your account is complete, we will contact you at the email address you registered, so please check the amount of the transfer.

*If the transfer is at our discretion, we will cover the transfer fee.
*If the reason is due to customer's convenience, the amount will be transferred excluding transfer fees.

others

Gift wrapping service

If you wish, we can include a self-wrapping kit. Please specify this on the order screen.
To ensure a safe transaction, we ask customers to check the product upon arrival.
Therefore, the kit will be included in the wrapping, so please use it after inspecting the product.
However, we will only wrap the item and take measures to hide the price if the person placing the order and the shipping address are different.

Issuance of receipts and invoices

The U-collection official online shop will no longer issue paper receipts or include invoices.
If you require a receipt or invoice, please download it using the procedure below and keep it on hand.

▼Download procedure

After your item has been shipped, we will send you an email with the subject "[U Collection] Shipping Complete Notification" to your registered email address.
Please go to the authentication page from the download URL included in the shipping completion email and enter your phone number.
When you press the "Download invoice/receipt" button, it will be issued in PDF format, so please save the data.

[Note]
* Receipts cannot be downloaded for cash on delivery, deferred payment, shopping loans, full point payments, etc. (Only delivery notes can be downloaded.)
*The addressee and notes can be changed.
*You can download it up to 10 times. Please note that you will not be able to issue it after that.

Notes about shopping

Regarding long-term absence or refusal to receive parcels

If the product is returned without any notice due to an extended absence or refusal to accept the delivery, or if there are repeated returns due to customer convenience, we may not be able to accept your future orders.

About product photos

Please note that the color of the product may look different from the actual product depending on your computer monitor settings.

Concentration of orders

If there is a large number of orders, items that have been confirmed for order may be out of stock.
If there is any delay in delivery or if the product you ordered is sold out, we will contact you by email.
Thank you for your understanding in advance.

About after-sales service

- After-sales service for watch products We have set up an after-sales service center dedicated to the repair and maintenance of watches to provide comprehensive support.
To ensure that our customers can continue to use our valuable products with peace of mind for a long time, U-Collection has established an after-sales service center dedicated to repairing and maintaining watches, and offers comprehensive support.

U-Collection
After-sales Service Center
TEL: 03-5842-1159
Reception hours: 10:00 - 17:00 (weekdays)

・After-sales service for bag products We respond individually depending on the condition of the item. Please contact our Customer Support Center first.

Contact Information

For product inquiries or to exchange, return, or repair a purchased product, please contact us at the address listed below.

Customer Support
E-mail: info@u-collection.com
Reception hours: 10:00 - 17:00 (weekdays)