Genuine products are sold by authorized dealers who have contracts with manufacturers, while parallel imports are products that are purchased through unique routes, such as overseas directly managed shops and overseas mass retailers. Our store has a proud history of over 30 years as a specialized trading company for watches. Please rest assured that we only deliver genuine products from all over the world.

U-collection is operated by Ueni Trading Timepiece Co., Ltd., a specialist watch trading company with over 30 years of history. Please buy with confidence.

It is unclear when products that are out of stock will arrive. We may have some in stock in our warehouse, so please feel free to contact us using the inquiry form.

You can see the actual products at the U-collection GINZA U-collection. If the product is not in stock at the store, please contact us in advance and we will order it for you.

At the U-collection GINZA U-collection store, you can reserve items only if you pick them up in store. Items can be reserved for two weeks after you contact us. Please feel free to contact us by phone or through the inquiry form. Please note that we cannot reserve items at the online store.

Generally, boxes and warranty cards are included, but they may differ depending on the product, such as outlet items, so please refer to the accessories column on each product page. If the original manufacturer's box is not included, we will put it in our original box.

We do not accept orders over the phone.

In-store: Cash, credit card, PayPay, and shopping loans are accepted.
Online shop: Cash, credit card, PayPay, bank transfer, cash on delivery, d-payment, convenience store payment, au Easy Payment, SoftBank lump sum payment, Rakuten Pay, AmazonPay, and shopping loans are available.
We also offer a GINZA U-collection after ordering online. For more information, please click here.
https://www.u-collection.com/p/about/shipping-payment

We are affiliated with JACCS Shopping Loan, and even if you do not have a credit card, there is a payment method that allows you to pay for products in installments online. Depending on the screening, we may not be able to meet your request. Please note. For details, please click here.
https://www.u-collection.com/f/shoppingloan

Receipts are issued in the form of electronic receipts. After the product has been shipped, we will send you an email titled "Notice of Shipping Completion (U Collection)" to your registered email address, which will contain information about the electronic receipt and a URL. You can download it from the URL provided.

The shipping date will vary depending on the payment method and stock status. Once payment has been approved and confirmed, your order will be shipped within 1-2 days (excluding weekends and holidays).
The number of days it takes for your order to reach your destination will vary depending on the delivery area.

You cannot specify a date, but you can choose a time from the following: [Morning/12:00-14:00/14:00-16:00/16:00-18:00/18:00-20:00/19:00-21:00]
*In some areas, you may not be able to specify a time zone.
*Depending on the volume of orders during gift seasons, etc., we may not be able to accommodate your request.

We cannot accept requests to specify a delivery company. Delivery will be made by Sagawa Express.

Delivery is free nationwide.

Please note that we cannot ship to overseas destinations.

Original gift wrapping bags are available.

You can cancel your order before it is shipped. Please contact our customer support.
https://www.u-collection.com/f/contact

We accept returns of purchased products only if the product is defective upon purchase. For returns due to personal reasons, please contact our customer support within one week of receiving the product. For details, please click here.
https://www.u-collection.com/p/about/return-policy

We accept exchanges of purchased products only for defective products. Please note that the product you want may be out of stock when you contact us. In the case of an exchange due to customer's convenience, the store will only cover the re-shipping fee once. Please note that from the second exchange onwards, the product will be shipped by cash on delivery and you will be responsible for the shipping fee and handling fee (600 yen). For more information, please click here.
https://www.u-collection.com/p/about/return-policy

U-collection products come with a U-collection store warranty. The warranty period and contents are subject to the warranty regulations of each manufacturer. For details, please click here.
https://www.u-collection.com/f/servicecenter

Please contact the contact information listed on the warranty card.

For quartz watches, battery replacement is free of charge within 3 months of purchase. For inquiries regarding repairs, please contact us here. Please note that we do not offer battery replacement at our store, so we will need to keep the watch.
https://www.u-collection.com/f/contact

The size of the bracelet can be adjusted. We offer free belt adjustment within 3 months of purchase. For details, please click here.
https://www.u-collection.com/f/servicecenter

We accept genuine belt replacement as a repair. We do not accept replacement of generic belts.

U-collection is affiliated with Ueni Trade Service Center, which boasts a track record of 100,000 watch repairs per year, one of the top in Japan. For inquiries regarding repairs, please contact us here: https://www.u-collection.com/f/servicecenter

Located on Ginza Namiki Street.
1-4-6 Ginza, Chuo-ku, Tokyo 104-0061
TEL: 03-6228-7833
Tokyo Metro Yurakucho Line "Ginza 1-Chome Station" Exit 3, approx. 2 minutes walk
Approximately 5 minutes walk from the Kyobashi exit of JR Yurakucho Station
https://www.u-collection.com/content/shop

Business hours are 11:00-19:00. We are closed on irregular days.
We may be closed for inventory or during the New Year holidays. In such cases, we will announce it on our website and social media.